Privacy Policy

This Privacy Policy explains how ELD HUB LLC ("ELD HUB," "we," "us," or "our") collects, uses, discloses, and safeguards personal information when you visit our websites, install our devices, or use our applications and services (collectively, the "Services"). By using the Services you agree to this Policy. If you do not agree, do not use the Services.

• Account & contact information: name, business name, DOT/MC number, address, phone, email, billing details.
• Driver information: driver name, CDL details, employment status, HOS logs, duty status, driving events.
• Vehicle & telematics data: VIN, engine data, mileage, speed, diagnostics, fuel usage, sensor readings.
• Location data: GPS and route data from the ELD device and mobile apps, collected to support compliance, dispatch, safety, and fuel programs.
• Financial data: payment method, fuel purchases, factoring transactions, invoice data (processed by our payment and finance partners).
• Usage & device data: IP address, device identifiers, browser type, OS, pages viewed, interactions, log files.
• Cookies and similar technologies: as described in Section 8.
• Communications: messages you send us, including support requests and call recordings where permitted by law.

We collect information (a) directly from you, (b) automatically from your devices, vehicles, and browsers, and (c) from third parties such as fuel-card, factoring, insurance, capital, freight, and identity-verification partners, and from publicly available sources.

• Provide, operate, secure, and support the Services.
• Enable ELD/HOS compliance, dispatch, and safety features.
• Process payments, subscriptions, factoring, fuel transactions, and financing applications.
• Prevent fraud, abuse, and unauthorized access, and enforce our Terms.
• Communicate with you about the Services, updates, and marketing (which you can opt out of).
• Analyze usage, improve features, and train and improve AI models using operational data, generally in de-identified or aggregated form.
• Comply with legal obligations and respond to lawful requests.

Where required by law, we rely on the following legal bases: performance of a contract with you; our legitimate interests in operating and securing the Services; compliance with legal obligations; and your consent (which you can withdraw at any time).

• Service providers: hosting, analytics, payments, customer support, and communications vendors under confidentiality obligations.
• Connected providers: fuel-card, factoring, insurance, capital, freight, and driver-sourcing partners you choose to use.
• Compliance and safety: to comply with law, respond to lawful requests, protect rights, safety, and property, or enforce our Terms.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
• Aggregated / de-identified data: we may share data that cannot reasonably be used to identify you.

We do not sell your personal information for money, and we do not "share" personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act, as amended by the CPRA. We will honor recognized opt-out preference signals such as the Global Privacy Control (GPC).

We use cookies, pixels, SDKs, and similar technologies to operate the Services, remember preferences, analyze traffic, and measure performance. You can control cookies through your browser settings; some features may not work without them. We treat browser Do Not Track and GPC signals as opt-outs of any activity that would qualify as a "sale" or "share" under applicable law.

We retain personal information for as long as needed to provide the Services, comply with our legal, tax, accounting, and regulatory obligations (including FMCSA record-retention requirements), resolve disputes, and enforce our agreements. When no longer needed, we delete, anonymize, or securely archive the information.

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and monitoring. No system is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your credentials confidential.

Depending on where you live, you may have rights to:

• know what personal information we hold about you and how it is used;
• access, correct, or delete your personal information;
• port your information to another service;
• opt out of certain processing, including any sale or sharing (we do neither) and targeted advertising;
• limit the use of sensitive personal information;
• withdraw consent where processing is based on consent; and
• not be discriminated against for exercising your rights.

To submit a request, email info@goeldhub.com with the subject line "Privacy Request." We may need to verify your identity before fulfilling a request. Authorized agents may submit requests with written authorization and proof of identity. If we deny a request, you may appeal by replying to our decision.

The Services are intended for use by adults 18 and older and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

ELD HUB is based in the United States. If you access the Services from outside the U.S., you understand that your information will be processed in the U.S. and other countries that may have different data-protection laws than your country.

The Services may link to or integrate with third-party websites and services. Their privacy practices are governed by their own policies, and we are not responsible for them.

We may update this Policy from time to time. Material changes will be posted here with an updated "Last Updated" date, and, where required, we will provide additional notice.

ELD HUB LLC, 303 E Main Street, Barrington, IL 60010 · Phone: +1 (302) 404-1177 · Email: info@goeldhub.com